To be eligible for a return or exchange, your item must:

• Be unused, unaltered, and in the same condition that you received it
  
• Be in its original packaging
  
• Include all original parts and accessories
  

Returns that meet these conditions will be refunded to your original payment method within 5–7 business days of us receiving the returned item.

• As our products are shipped directly from our manufacturers, returns must be sent back to them — not to a local or warehouse address.
  
• Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
  
• All returns must be shipped using a traceable, reliable, and insured method. The return postage must be prepaid, and the goods must be fully insured for their value.
  
• We cannot accept items that have been used, damaged (except on arrival), or altered in any way.

• Before sending back any items, please reach out to our customer care team via our Contact Us page. We’ll provide you with detailed instructions to make the process as smooth as possible.

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.