Refund policy

Refund & Exchange Policy

At Arlure, we are committed to the quality of our products and the satisfaction of our customers. That’s why we proudly offer a 30-day return and exchange policy, so you can shop with confidence.

If for any reason you are not fully satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order.

Eligibility for Refunds or Exchanges

To be eligible for a return or exchange, your item must:

  • Be unused, unaltered, and in the same condition that you received it
  • Be in its original packaging
  • Include all original parts and accessories

Returns that meet these conditions will be refunded to your original payment method within 5–7 business days of us receiving the returned item.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost to you.